Your account
Your profile and password
Update your name and email, change your password, or reset a forgotten one.
For: Owner, Manager, Sales Person
Everyone can keep their own name, email and password up to date. You don't need the Owner for this.
Update your name and email
- Click your name at the top right and choose My Profile.
- Fill in your First name, Last name and Email address.
- Click Save Profile.
Add an email address even if you rarely use it. It is the only way Forgot password? can reach you.
Your username can't be changed here. If it really needs to change, your Owner can contact us.
Change your password
- Open My Profile and click Change password →.
- Type your old password, then your new password twice.
- Click Change Password. You stay logged in, and the new password works on the website and in the apps.
Choose something at least 8 characters long that isn't easy to guess: not your name, the shop's name, or 12345678.
Never share your login, even with a colleague covering your shift. Every sale is recorded under the person logged in, and the Audit Trail shows who changed what. Ask the Owner to give them their own login.
Forgot your password?
- On the login page, click Forgot password?.
- Type the email address on your login and click Send Reset Link.
- Open the email from iTrade and click the link.
- Choose a new password and log in with it.
Nothing arrived? Check your spam folder. The email only goes out if your login has that email address saved. If it doesn't, ask your Owner for help (see FAQ) or contact us.
Staying logged in
- On the website you are logged out when you close the browser, or after 8 hours. On a shared computer, always click your name and Log out when you finish.
- In the apps you stay logged in until you log out. You need an internet connection to log back in.