Billing and paying with EcoCash

You pay for iTrade monthly, per user, with EcoCash, straight from the Billing page. Only the Owner and a Finance Manager can see billing and pay.

What it costs

iTrade costs $10 per user per month.

• A user is anyone with a login in your business, including you.
• Each person counts once, however many branches they can open.
• One Sales Person is free. Your business gets one free Sales Person - one for the whole business, not one per branch. Everyone else is paid, including a second Owner.
• If you have branches, the head office pays one bill for everyone in the group. Branches don't pay separately.

For example, an Owner and one Sales Person pay for 1 user: $10 a month. An Owner and two Sales People pay for 2 users: $20 a month, or $240 for 12 months. Two Owners pay for 2 users.

Open the Billing page

Click your name at the top right and choose Billing & invoices. The page shows:

• Your status: Active, Renewal due soon, Expired - grace period, Paused - payment needed, or Awaiting activation, and the date you are Paid up to.
• Your plan: your monthly amount and the list of users you are paying for, with their roles.
• Pay with EcoCash.
• Invoices and Payment attempts.

Pay with EcoCash

1. Under How long?, choose 1, 3, 6 or 12 months. The amount for each is shown.
2. Enter the EcoCash number that will pay. It must be an Econet number starting 077 or 078, for example 077 123 4567.
3. Enter an Email for the receipt.
4. Check the Covers from date, then click the Pay button. It shows the amount.
5. An EcoCash prompt appears on that phone. Enter your EcoCash PIN to approve it.
6. Keep the page open. It says Check your phone while it waits, then Payment received - thank you! and your new paid-up date.

Your account is extended the moment the payment clears, and the invoice is marked paid. Payments are handled securely by Paynow.

If the payment doesn't go through

• No prompt? Check the phone is on, has signal and has EcoCash. Prompts expire after a minute or two. Go back to Billing and try again.
• "The payment didn't go through": it was cancelled, declined or timed out, or there wasn't enough balance. The reason is shown. Click Try again.
• You approved it but the page is still waiting: give it a few minutes. Under Payment attempts on the Billing page, click Waiting - check to see the latest status.
• Money left your wallet but iTrade shows unpaid: don't pay again. Call or WhatsApp us with the time and the EcoCash reference, and we'll sort it out.

If the page says online payments aren't switched on, or you want to pay another way, contact us.

Invoices

Every invoice is listed with its number, date, period, number of users, amount and status (Paid, Due or Void).

• View opens a printable invoice. Click Print / Save as PDF to print it or keep a PDF.
• Excel downloads it as a spreadsheet.

There is only ever one open invoice. If you change the number of months, or your number of users changes, the old unpaid invoice is marked Void and replaced.

Renewal reminders

• 7 days before your paid-up date, iTrade creates your renewal invoice and emails it to you. It also appears under the bell.
• In those 7 days, the Owner sees a banner at the top of each page saying when the subscription renews, with a Pay now button.

If you don't pay in time

1. Grace period. After your paid-up date you keep full access for 5 more days. Everyone sees a red banner saying the subscription expired and when access ends. Staff are asked to let the Owner know.
2. Paused. After the grace period the account is paused. Staff see a page saying the subscription has expired. The Owner is taken straight to the Billing page when they log in.
3. Unpaused. Pay from the Billing page and everything opens again at once, for everyone.

Adding or removing users

Your plan always uses the number of users you have now. Add someone and your next invoice goes up by $10 a month. Remove someone and it goes down.

Paying for someone new

When you add a new person while you're paid up, they can't log in until their seat is paid. The Billing page shows a New team member waiting to log in box with a pro-rata amount for the days left until your renewal. Enter the EcoCash number and click Pay. The moment it clears they can log in, and your renewal date doesn't change. See Adding your team.